Shipping policy

Last updated: September 2026

We currently ship orders to Canada, the United States, the United Kingdom, and the European Union.

Processing Time

Orders are typically processed and shipped within 1–3 business days after payment is received.

Orders are shipped from Ontario, Canada.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, package size, weight, and available shipping service.

We currently use Canada Post for our primary shipping services.

Estimated delivery times after shipment are:

  • Canada: approximately 2–8 business days
  • United States: approximately 4–7 business days
  • United Kingdom: approximately 6–10 business days
  • European Union: approximately 6–10+ business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to the destination, weekends, holidays, weather, customs processing, or other circumstances outside our control. Canada Post's published delivery standards also exclude customs time for international shipments.

Tracking

Once your order has shipped, you will receive a shipping confirmation containing your tracking number.

Tracking information may take some time to become active after the package is accepted by the carrier.

Duties and Import Taxes

United States: Duties and applicable import taxes are calculated and collected at checkout. Orders shipped to the United States through Canada Post are shipped using Delivered Duty Paid (DDP) service. Canada Post requires Canada-to-U.S. shipments to use DDP, and Shopify collects the applicable estimated duties and import taxes at checkout.

United Kingdom & European Union: Applicable duties and import taxes are calculated and collected at checkout where supported. Customers may be responsible for any amounts not included in the checkout calculation.

Shipping Delays

Once an order has been handed to the carrier, delivery times are outside our control. We are not responsible for delays caused by:

  • Weather
  • Customs processing
  • Carrier delays
  • Transportation disruptions
  • Incorrect or incomplete addresses
  • Holidays or other circumstances outside our control

Incorrect Shipping Addresses

Please ensure your shipping address is correct before completing your order.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and, if applicable, photos of the damage. We will work with you and the carrier to resolve the issue.